Care & Maintenance of Your Home

Quality Control Item Notification

We have taken a lot of care to provide you with a quality apartment, however it is not unusual for a new home to have minor items that arise which require rectification. Vivas Lend Lease have in place a Quality Control Process that will attend to these items for a three month period. (ie three months from settlement).

Pre-Settlement Inspection

Items requiring rectification noted during your Open Day Inspection will be actioned prior to settlement. If for any reason there is an item that cannot be addressed prior to settlement, we will advise you.

Post Occupancy

You will find a QCI form (Quality Control Item) in the Home Owner’s Guide where you can document items that require attention following settlement of your apartment. Please refer to the ‘Care and Maintenance’ section of your Home Owners Guide.

The Customer Care team are located on Level 1, 19 Harris Street, Pyrmont and can be contacted on: 

Phone:              1800 682 215

Facsimile:         9518 8930

Email:               customercare.jl@lendlease.com.au